Bloemfontein, South Africa
+27 (0)51 446 1086

Terms & Conditions

Terms and Conditions

It is very important to read the Online Shopping Terms and Conditions of Allan Robb Manufacturing Jewellers, as, in our check out process, you will be required to tick that you have read and understood these Online Shopping Terms and Conditions before you may proceed with payment.
If you have any questions regarding the Online Shopping Terms and Conditions, products or services that we render, please feel free to contact us on 051 446 1086 or email us on .

Online Registration

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by the Online Shopping Terms and Conditions.
By registering with us, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity.

To register, you will be required to provide certain personal information including, but not limited to, personal and payment card details, as well as name and surname, physical address, telephone number and email addressease keep your personal information secure.
We accept no liability for any damages suffered or losses incurred from the unauthorized use of your personal information.

You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to My Account. For more details on how we collect and use your personal information, please review our Privacy Protection below.

Product Sales and Availability

All products displayed on our website, mobi site and subsequent apps are subject to availability and will be delivered only within the Republic of South Africa and to areas where we deliver. All prices shown on our website, mobi site or subsequent apps are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any of the products or services you have ordered are not available.

Colours and Items Displayed

We have made every effort to ensure that the colours of the jewellery and watches that appear on our website, mobi site and subsequent apps display as accurately as possible. However, as the actual colours you see will depend on the device that you use to access our website, mobi site and apps, we cannot warrant that your device’s display of any colour will be accurate. All jewellery displayed on our website may be enlarged to show detail and may not be the actual size when purchased. All information, however, in terms of metal, carat size, diamond etc. next to each product description is 100% accurate.

All pendants are sold separately unless otherwise stated. Images of pendants with chains are for display purposes only.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website, mobi site and/or subsequent apps.

Gift vouchers

Allan Robb Jewellers Gift Vouchers may be purchased online and are only redeemable at Allan Robb Jewellers Store in the Republic of South Africa. An Allan Robb Jewellers Voucher cannot be used to purchase jewellery online.

Insurance claims

Promotions and discounts will not apply to purchases being made with insurance vouchers, the original marked price will apply in such cases.


You will be charged the prices that are reflected on our website, mobi site and/or future apps, subject to availability and delivery address. Prices and promotions may vary depending on whether you have access to our services via our website, mobi site or apps. The prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed.) Delivery is free of charge.

Agreement of Sale

Placing an item in a shopping basket or adding it to a wish-list without completing the purchase cycle does not constitute an agreement of sale between Allan Robb Jewellers and the user and users cannot hold Allan Robb liable if such items are not available when the purchase cycle is completed later and/or constitute an order for such an item.
An agreement of sale between you and Allan Robb jewellers will only come into effect upon delivery of the Product to you or when we allow you to collect the same. This is regardless of any communication from us stating that your order or payment has been confirmed. We reserve the right to accept or reject all orders and we will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.


When you place your order, funds equal to the total value of your order will be deducted against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be affected once your order is ready for delivery.


We take all reasonable efforts to ensure that the description, availability and pricing of our Products is accurate. Should there be any errors of whatsoever nature in relation thereto, however, we shall not be liable for any loss, claim or expense relating to a transaction based on any such error, except in the case of the incorrect pricing in which event the amount paid by you will be refunded.

EFT Payments

For EFT payments, you will be required to deposit your money into:

Bank: First National Bank
Account No: 62656324218
Account Type: Check
Branch No: 250655
Swift Code: FIRNZAJJ
Reference: [Your Order Number]

Once your funds have been cleared, your order will be expedited. EFT payments not received in our bank account within three working days will be cancelled.

Payment methods

Card payments

At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the order.
Payment is collected when the order is placed and before the goods are shipped.
Note that to protect its own and the interests of customers, Allan Robb scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Allan Robb is not satisfied with its legitimacy.

Stock Availability

We cannot always guarantee stock availability and will endeavour to either obtain stock from the store or source the items from our suppliers. We will immediately advise you of this and advise delivery times of the requested item.

Confirmation of Orders

Your offer is deemed to be accepted when you receive an order confirmation. All orders received on a weekend will be processed on the Monday.

In line with the presidential decision to call a nationwide lockdown, Allan Robb Jewellers will be observing the mandate and remain closed until further notice. During this time, online orders will remain open hover deliveries will only commence 2 – 3 weeks after shutdown has ceased.

Customer Service

Email address:
Telephone number: +27 (0)51 446 1086

Transaction currency

All transactions will be in South African Rand ZAR, and deliveries will only be within the Republic of South Africa. All transactions converted to South African Rands will be expedited at the current exchange rate of the day and may differ due to currency fluctuation.

Export Restrictions

Online sales and deliveries will only be within the Republic of South Africa

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